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Newcastle Upon Tyne, Tyne And Wear
Clifford Chance
Clifford Chance is one of the world’s leading law firms, helping clients achieve their goals by combining the highest global standards with local expertise. The firm has unrivalled scale and depth of legal resources across the three key markets of the Americas, Asia and Europe and focuses on the core areas of commercial activity: capital markets; corporate and M&A; finance and banking; real estate; tax; pensions and employment; litigation and dispute resolution.

Alongside world-class legal careers, Clifford Chance offers excellent opportunities in the support functions that underpin its business operations. By joining us in business services, you will help us to innovate in the way we deliver our services and enable us to run a successful multinational business that never stands still. Business services are integral to the running of the firm and are critical to its success.

The Operations Manager role is responsible for the management of a team of paralegals (6-8 paralegals) within the Clifford Chance Newcastle office (CCNL) and is responsible for operational delivery of paralegal services for between 1-3 practice areas, ideally with experience in either of both the Banking and Finance, and Corporate practice areas.

The Operations Manager is responsible for ensuring that all fee earners within their groups/practice area are managed and supported to ensure the delivery of high quality legal services, with a clear focus on productivity, efficiency and quality.

Key Responsibilities:

There are five high level categories, detailed below, which describe the core activities of the Operations Manager role:

• Resource and Workflow Management – Managing the paralegal resource and work processes to ensure that paralegals are utilised and supported to ensure productivity, quality and profitability.
• Performance Management and Career Development – Direct line management responsibility for individual paralegal performance including the appraisal and reward processes, and ongoing support for paralegal career development.
• Office Management – Deliver management processes and activities which support the efficient running of the groups e.g. personnel, secondments, office moves, holiday management, financial management and commercial accounting.
• Collaboration and Communication – to deliver legal services collaboratively with the CCNL department, working closely with other Operations Managers and the CCNL Senior Management team, and to collaborate with internal and external clients as required. To ensure timely and effective communication with all stakeholders, colleagues and direct reports.
• Project Management – to work in a project manager capacity on project work ensuring quality, an ongoing focus on continuous improvement, risk and compliance, the analysis of data and performance and the seamless delivery of project work and ad hoc task
• Practice areas – to have a detailed understanding of the practice areas they oversee and to maintain the processes/guidance documents used to deliver services in these areas.

Specific areas of focus will vary over time and according to the requirements of the practice area and team of fee earners.

In addition, the Operations Manager will continue with the management of ongoing projects as required.

Fee-earning – to fee-earn on a range a matters and tasks in line with the requirements, including but not limited to:

• Drafting corporate legal review summaries and reports using the firm’s standard reporting templates
• Assisting with reviewing and tagging documents for responsiveness to regulatory questions posed by the Competition and Markets Authority and other regulatory bodies
• Preparing schedules to reflect draft amendments to legislation and incorporating addenda to existing client contracts to comply with regulatory changes
• Reviewing loan/financing documentation for specific provisions within the context of transactions and providing analysis on complex contractual clauses
• Drafting letters and/or regulatory filings, employee and shareholder notifications arising out of contractual or M&A reporting obligations

Skills & Experience

You will have proven experience of managing/supervising a large team in a similar environment.
Ideally previous experience of working in a Paralegal capacity or similar.
You will be comfortable working with all levels in the Firm and have a good working knowledge of process management.
You will also have a thorough working knowledge of Microsoft packages and will have a working knowledge of using legal technology such as CC Connect and Kira.
You will be an active learner and someone open to new ideas and to change with a keen focus on innovation.
Excellent communication and interpersonal skills are essential, and you will have a proven ability to influence and inspire at all levels. You will have a passion for managing people and developing talent
You will have a proven ability of managing complex projects, have strong commercial acumen and you will perform well under pressure.
You will be flexible and have a strong work ethic.

Equal Opportunities

It is the Firm’s policy to treat all employees and job applicants fairly and equally regardless of their gender, marital or civil partnership status, race, colour, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age. Furthermore, the Firm will ensure that no requirement or condition will be imposed without justification which could disadvantage individuals purely on any of the above grounds.

The policy applies to recruitment and selection, terms and conditions of employment including pay, promotion, training, transfer and every other aspect of employment.

The Firm will regularly review its procedures and selection criteria to ensure that individuals are selected, promoted and otherwise treated according to their relevant individual abilities and merits.

The Firm is committed to the implementation of this policy and to a programme of action to ensure that the policy is, and continues to be, fully effective. All staff are required to comply with the policy and to act in accordance with its objectives so as to remove any barriers to equal opportunity. Any act of discrimination by employees or any failure to comply with the terms of the policy will result in disciplinary action.

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