The Customer Account Manager role is pivotal in providing top-tier customer service and maintaining strong relationships with clients. The role requires proficiency in account management, problem-solving, and effective communication. The following will offer a wide range of professional opportunities alongside an extensive salary & benefit package available to all relevant levels.
Client Details
Our client is a well-established business services provider in Hale, boasting a robust team of dedicated professionals. They are renowned for delivering high-quality services, maintaining a strong presence in the market, and consistently prioritising customer satisfaction.
Description
Core duties consist of:
- Manage and maintain customer accounts effectively.
- Build and maintain strong, long-lasting customer relationships.
- Ensure the timely and successful delivery of solutions according to customer needs.
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Forecast and track key account metrics.
- Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment.
- Assist with high severity requests or issue escalations as needed.
- Coordinate with other team members and departments to optimise the sales effort.
Profile
The successful applicant should consist of:
- A degree in Business Administration, Sales or relevant field.
- Proven work experience as an Account Manager or relevant role.
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation.
- Solid experience with CRM software and MS Office.
- Fluent English speaking & writing
- Experience in delivering client-focused solutions to customer needs.
- Proven ability to manage multiple account management projects at a time while paying strict attention to detail.
Job Offer
- A competitive salary ranging upto 25,000 per annum.
- Internal progression.
- Holiday allowance.
- Working shift patterns flexibility.
- Progression.
- Pension & healthcare schemes.
- Comprehensive training and development opportunities.
- A positive work environment with a strong team ethos.
- The opportunity to work in the vibrant location of Hale.
- A role that offers a great deal of autonomy and responsibility.