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Ofgem is a non-ministerial government department and an independent National Regulatory Authority. Our principal objective is to protect the interests of existing and future electricity and gas consumers. We do this by promoting value for money, promoting security of supply and sustainability, for present and future generations of consumers, domestic and industrial users, the supervision and development of markets and competition, regulation and the delivery of government schemes. We work effectively with, but are independent of, government, the energy industry and other stakeholders within a legal framework determined by the UK government and the European Union.

We are building a Digital, Data and Technology (DDaT) driven organisation at Ofgem and will lead industry by displaying best practice when dealing with data, digital and technology in the energy sector. Our more modern, insight-driven, innovative approach to DDaT will provide outstanding experiences at the right cost, quality and pace for the whole of Ofgem and ensure consumers receive a top-quality and cost-effective supply of energy.

This Change and release manager role is part of the Digital, Data and Technology Profession in the Civil Service.

Introduction to the role of change and release manager

The role of the Change and release manager is to lead the change advisory board, ensuring adequate risk assessment and scheduling of technical changes and releases. In this role, you also own the configuration management database and the access, security, configuration of change activities and release procedures.

A Change and Release manager makes sure that technical changes to IT services are adequately assessed for impact, prioritised, scheduled, authorised and implemented, in line with processes and using appropriate tools, including chairing the Change Advisory Board (CAB). At this level, you will:

  • Coordinate and conduct CAB to discuss higher risk changes
  • Authorise minor/low operational risk/impact change requests
  • Forward plan the maintenance windows ensure these are communicated across the company
  • Maintain and look for opportunities to expand the Standard Change Catalogue
  • Manage the Forward Schedule of Change and identify clashes between proposed requests
  • Ensure production deployments our orchestrated and follow all the necessary steps to ensure the proper visibility and approvals are obtained throughout the process.
  • Ensure all activities designed to implement the changes are as per the standards
  • Compile and distribute relevant communications
  • The design and maintenance of the Configuration Management Database (CMDB) to support the Change Process and other related processes.
  • Conduct post-change and release reviews

You will also be doing:
  • Establish, maintain and track the Path to Production for assigned releases / deliverables
  • run and coordinate implementation, releases and interdependencies
  • Plan Release activity, ensuring integrity of the live environment is protected
  • Monitor efficiency and effectiveness of Release Management activities for assigned area. Identifying and driving tangible improvements where required.
  • Support and drive Release Policy & Process compliance across assigned area
  • Coordinate and manage production component / platform deployments using appropriate gating governance command-control structure and escalation paths
  • Integration of release management with Continuous Integration (CI) & Continuous Delivery (CD)

Person specification
  • Strong working knowledge and practical appreciation of ITIL based Change Management Transition.
  • Strong working knowledge and hands on application of ITIL Release Management process
  • Demonstrable experience of managing change and product releases
  • Experience in managing IT Projects
  • Excellent process and communication skills
  • Experience of communicating at all levels, status reports are clear, accurate and concise
  • Knowledge of a Service Management Tool, e.g. Remedy, Service Now


We'll assess you against these behaviours during the selection process:
  • Changing and Improving
  • Making Effective Decisions
  • Delivering at Pace

Technical skills

We'll assess you against these technical skills during the selection process:
  • Please see Candidate Pack for details.


Ofgem can offer you a comprehensive and competitive benefits package which includes; up to 30 days annual leave. Excellent training and development opportunities. The opportunity to join the Civil Service pension arrangements which include a valuable range of benefits. Flexible working hours and family friendly policies. Restaurant and subsidise gym (London only). Interest free season ticket loan.

Things you need to know

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Experience and Technical skills.

When you press the Apply now button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.

You will then be asked to answer 3 Technical Questions evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within these answers how you meet each of the essential and desirable skills and capabilities.

Feedback will only be provided if you attend an interview or assessment.


Successful candidates must pass a disclosure and barring security check.

People working with government assets must complete basic personnel security standard checks.

Nationality requirements

This job is broadly open to the following groups:
  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
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