Liverpool, Merseyside Tank Recruitment Limited

Change manager

Permanent

On behalf of a key client in Liverpool and Manchester area we are resourcing for a Permanent Change manager with previous Global Business Services experience

This is a hybrid role with 2 days on site, please see the details below

Role Duties

• Liaise with Global business teams to identify new opportunities for process improvement
• Create KPI metrics and SLA's to measure your team and department performance
• Collaborate with internal teams to seamlessly delivery exceptional customer service
• Maintain and develop quality assurance standards to ensure continuing delivery of high quality standards
• Liaise with internal teams to deliver the highest quality training and development programs
• Drive a culture of continuous improvement within the Global Business function

Qualifications and Skills

• Relative degree in Business management or similar
• Previous experience in a similar role with specific focus on GBS practises
• Previous experience withing a Global Business Services function
• High level experience with relative CRM and IT functions
• Previous Project manager and Process optimisation experience is desirable

To be considered for the role please apply with your full CV and contact details, all candidates must have a valid work visa as sponsorship is not available