Employer: Hargreaves Lansdown
Apprenticeship Provider: Multiverse
Apprenticeship Programme: Digital Business Accelerator Level 3
Schedule: 9:00am - 5:30pm - Apprentices will be required to attend the office 5 days a week
Start Date: September 2024
About
Looking for a smart, strong start to your career with a FTSE 250 company? Get your foot on the ladder at one of the UK's most respected financial companies. Whether you're interested in business, finance or tech, there's a place for you at the HL office in Bristol.
About the role
Are you looking to join a fast-growing, innovative business where you can gain valuable on-the-job experience? Hargreaves Lansdown are looking for apprentices to join their Client Operations scheme in Bristol. You'll be joining the award-winning service team and providing exceptional service and support to over one million financial services clients. This is a fantastic opportunity to build your communication skills, develop your financial acumen and get hands on to learn about savings, pensions and investments first-hand. We're growing quickly, and want to bring new talent, like you, into our business! We welcome applicants from a range of backgrounds and look forward to implementing your skills and experiences within our team.
A typical day
- You'll be supporting the Operations teams with office and administrative tasks, such as administering client instructions on their accounts.
- The roles are largely data administration based, meaning you will have a hand in database analysis, implementation and/or maintenance.
- Some telephone work to support third parties and our clients.
- Answering queries effectively and efficiently, via phone, email and in person.
- Deliver outstanding customer service, that puts our clients at the forefront.
- Ask the important question to better understand our clients and their needs in order to deliver the outstanding service they expect.
- Using a few different systems, such as SpiderMail and Broker Focus, data skills and working with your team to answer simple and complex client queries or support a colleague in another part of HL.
- Get an understanding of business fundamentals, data development skills and project management skills and using them to streamline your work and our processes.
- Contribute any concerns, suggestions or improvement ideas to meetings and managers.
- Assist with projects/ tasks, as needed.
You must have
- GCSE English & Maths 4-9 (C-A ) or equivalent
Skills Needed
- Coachable - you are self-reflective and strive for continuous improvement.
- Determined - you are obsessed with the client and will do whatever it takes to ensure their needs are met.
- Connected - you can build a personal and supportive relationship with our clients and with each other.
- Creative - you are motivated to find creative ways to solve problems and develop new solutions.
- Adaptive - you are bright and curious, flexible to change and ways to improve.
- Responsible - you will become an expert to help our clients identify and achieve.
Perks and benefits
- Bike to work scheme
- Casual dress code
- Discounts
- Enhanced parental leave
- Equity/Share options
- Flexible working hours
- Mentor scheme
- Multiverse community hub
- Social events
- Volunteering
- Showers on site
- Multiverse Community
- Pension