CRM Strategy Manager - Hybrid/Hatfield
One of the worlds leading high tech manufacturing companies requires an experienced project manager to help with a CRM implementation. You will be responsible for leading and delivering a strategic CRM Omnichannel Programme and Projects.
As a Project Manager will be responsible for leading and delivering strategic initiatives across the division, ensuring end to end thinking, from developing robust business cases through to implementation and monitoring success.
You will have an excellent aptitude towards change, be innovative and flexible with a strong desire to create exceptional customer centric outcomes.
Experienced in shaping and leading new ways of working, you will be responsible for introducing new initiatives as well as continuous improvement concepts.
Experience and Qualifications:
3-5+ years of experience operating as a Project or Programme Manager
Accredited Practitioner (Prince 2, Agile, Lean 6Sigma or equivalent)
Experience of successfully implementing complex projects in multi-functional environment.
Experience in leading Programmes or projects focused on Customer Contact Management/Omnichannel initiatives is highly desirable.
Experience with CRM implementatios
Change management experience is desirable.
Proficient in Microsoft Office Suite
Technical Skills:
Solid planning, analytical & organisational skills with excellent attention to detail
Highly numerate, with the ability to interpret data in order to lead decision making.
Adept in producing key project documents (eg PID, Business Case, Project Plans, RAID, Management reports)
Commercial awareness including an understanding of commercial business KPI's, market factors and target operational models (TOM)
Define project milestones, critical success factors and drive activity to achieve on time, fit for purpose
This is a fantastic opportunity to join a global fortune 500 company in a highly visible role with great career development opportunities.
The salary for this role is up £65k with an excellent additional benefits package.