- Help extend the print, digital and fulfilment speciality throughout NFU Mutual
- Support and be a part of strategic change projects
- Hybrid role - up to 80% homeworking options available
About the role
We have an exciting opportunity within the Marketing and Digital Division for a Customer Communications Fulfilment Manager. As the Customer Communications Fulfilment Manager you will have one direct report and together you will support the business and our agency network with the supply of printed and digital communications to our customers both existing and prospective. This will include policy documentation distributed to meet regulatory deadlines and a wide range of marketing and operational literature. You will be responsible for the Literature and Fulfilment strategy, plan and multi-million-pound budget, working closely with senior stakeholders and teams across the wider business such as Marketing Campaigns, Procurement and Group Legal to understand and respond to NFU Mutual's specialist business needs, using your market expertise and the help of third-party specialists. You will closely manage third party relationships with our suppliers making sure they provide a cost-effective and efficient service, driving savings and reducing adverse environmental impact.
With several strategic change programmes in progress across NFU Mutual, it's an exciting time to join our business as we focus on evolving our digital capability to offer customers their preferred channel. You will have the opportunity to work closely on key developments and advise these projects on the best ways to move digital forward, whilst considering any implications this may have on literature and fulfilment. There is also huge opportunity within the role to extend what the literature and fulfilment speciality does within the business making it a fantastic development and strategic opportunity.
This Customer Communications Fulfilment Manager role is known internally as a Literature and Fulfilment Manager.
About you
You easily combine your extensive knowledge of print production, digital and fulfilment processes with specialist knowledge around marketing channels including email and direct marketing which you can demonstrate from a similar, previous role. Naturally, you're a confident communicator, with the presence to develop excellent working relationships at all levels across our business as well as with large, external suppliers. Interpersonal and influencing skills are a must for this role and you will have a strong understanding of GDPR regulations having worked with regulatory processes previously. Knowledge and experience of Procurement processes would be advantageous.
To join our team, you must have:
- Line management and leadership experience
- Experience of managing multi-million-pound third party supplier relationships
- Experience of reducing cost and environmental impact through process transformation
- Demonstrable experience of working with print production suppliers
- Strong written and verbal communication skills
At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.
We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.
We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.
Benefits and Rewards
- £55,000-£70,000 depending on experience
- Annual bonus (up to 25% of salary)?
- Contributory pension scheme, up to 20%, including your 8% contribution
- 28 days annual leave + bank holidays + buy/sell/save holiday trading scheme
- A Family Friendly policy that helps you balance your work and family responsibilities
- Private medical insurance + options to add family members
- Access to savings at High Street brands, travel and supermarkets
- £20 contribution to a monthly gym membership - subject to T&Cs
- Health and wellbeing plan?- cashback for dentist, opticians, physio and more
- Employee Volunteering - volunteer?in the community for one day each year
- Unlimited access to Refer a Friend £500 bonus scheme
- Life Assurance cover?of 4 x salary
- Employee discounts of 15% on a range of NFU Mutual insurance policies.?
Working at NFU Mutual
We're one of the UK's leading general insurance and financial services companies. For over 110 years we've put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being "a great place to work" and are one of only 57 companies across the globe, and only one of two organisations with headquarters in the UK, to receive a Gallup Exceptional Workplace 2023 award. We were also named in the LinkedIn Top 25 Companies List 2021 and Glassdoor's 2023 list of the 50 Best Places to Work in the UK today.
We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.
Closing date: 25th January 2024.