Our client is looking a Customer Support Administrator who will be responsible for support activities for customers. This role will encompass the complete portfolio of support/maintenance and project activities and will require a high degree of customer and supplier interaction.
Benefits:
- Up to £25,000
- Hybrid available after training
- Pension
- Free Parking
Job specification:
- Responsible for providing frontline technical support and maintenance activities ensuring that service levels are effectively maintained.
- Resolving any queries immediately where possible or managing through to resolution.
- Produce necessary internal and customer-facing reports and documentation as required.
- Prioritisation, monitoring of progress and escalation of support issues with customers and suppliers as required.
- Assist the Operations Manager with customer support activities as necessary
- Provide out of hours support in line with agreed schedule.
- Develop strong relations as a trusted advisor with key personnel in Customer organisations.
- Undertaking training to ensure a high level of technical knowledge is maintained.
- Communicating effectively with customers by telephone, email and in person.
- Ensuring ongoing communication and information is maintained with the customer.
- Building client relationships.
Person specification:
- Customer service experience
- Good level of education / Degree or A Levels or equivalent
- Good IT Knowledge/ Skills
- Attention to Detail
- Willing to be flexible
- Keen to Learn
Additional Information:
- Up to £25,000
- Based in Leatherhead
- Mon - Fri, 3-Week Rota Basis
Week 1 (8am - 4pm)
Week 2 (9am - 5pm)
Week 3 (10am - 6pm)
- Pension Scheme
- Free Car Parking
- 20 days holiday (% of Bank Holidays require cover)
Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice!
Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.
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