Forgotten Password

Leatherhead, Surrey Optima Recruitment

Our client is looking a Customer Support Administrator who will be responsible for support activities for customers. This role will encompass the complete portfolio of support/maintenance and project activities and will require a high degree of customer and supplier interaction.


  • Up to £25,000
  • Hybrid available after training
  • Pension
  • Free Parking

Job specification:

  • Responsible for providing frontline technical support and maintenance activities ensuring that service levels are effectively maintained.
  • Resolving any queries immediately where possible or managing through to resolution.
  • Produce necessary internal and customer-facing reports and documentation as required.
  • Prioritisation, monitoring of progress and escalation of support issues with customers and suppliers as required.
  • Assist the Operations Manager with customer support activities as necessary
  • Provide out of hours support in line with agreed schedule.
  • Develop strong relations as a trusted advisor with key personnel in Customer organisations.
  • Undertaking training to ensure a high level of technical knowledge is maintained.
  • Communicating effectively with customers by telephone, email and in person.
  • Ensuring ongoing communication and information is maintained with the customer.
  • Building client relationships.

Person specification:

  • Customer service experience
  • Good level of education / Degree or A Levels or equivalent
  • Good IT Knowledge/ Skills
  • Attention to Detail
  • Willing to be flexible
  • Keen to Learn

Additional Information:

  • Up to £25,000
  • Based in Leatherhead
  • Mon - Fri, 3-Week Rota Basis

Week 1 (8am - 4pm)

Week 2 (9am - 5pm)

Week 3 (10am - 6pm)

  • Pension Scheme
  • Free Car Parking
  • 20 days holiday (% of Bank Holidays require cover)

Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice!

Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

By applying for this vacancy, you accept Optima Recruitment Limited's Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

Parent and Partner sites: Search Jobs Near Me | Part Time Jobs Near Me | Construction Job Board |
© All Rights Reserved 2023 | Designed by Web Design Agency