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OnetoOne Personnel

New Cross Hospital, Wolverhampton

The ideal candidate will have a proven track record of leading Facilities Management teams and all aspects associated to the management of a site-based Facilities Management service. You will have an electrical background and be familiar with the current electrical regulations applicable to the work undertaken within a healthcare facility.

You should have experience managing and motivating direct reports, along with internal and external stakeholders at all levels and from different disciplines to achieve the desired deliverables. Most importantly, the ideal candidate will have a can-do attitude, including the desire to collaborate and be flexible in working.

You must possess an in-depth knowledge of Facilities Management techniques, experience of CA Facilities Management systems, H&S, CDM and are familiar with performance obligations driven by PFI and/or SLA contracts.

Purpose of the role

  • An experienced Facilities Management supervisor/manager is required to manage the Facilities Management team and Facilities Management duties at our Wolverhampton Site
  • They will be responsible for managing all aspects of the Facilities Management activities within the building. ranging from, but not limited to, reactive and planned maintenance (planning and participation), through to supporting variations, changes, and projects
  • The Facilities Management lead may also be asked to advise on Facilities Management related activity on other MES sites as needed.
  • This position has direct reports (Facilities Management team), and the Facilities Management lead will ensure the team maintain and repair the services of the facility in line with the clients' contractual requirements, agreed timescales and budget
  • The goal is to minimise the reactive workload through good maintenance. The execution of all tasks is to be of a high standard; performed safely and professionally. Note that construction, major structural repairs, repair of electronic and complex medical equipment is beyond the scope of this position
  • As a healthcare service company, we are proud to play a critical role in ensuring that patients receive the treatment they need and the best possible care. In everything that we do, we are committed to protecting the health and well-being of patients. This role ensures that a patient first approach is taken in delivering any Facilities Management obligations

Management Tasks

  • Direct management of the Facilities Management team (e.g., HR, leave approvals, appraisals, training requirements, etc.)
  • Ensuring sufficient Facilities Management support during core operational hours - including on call rota
  • Building Lifecycle and Medical Preinstallation management (costs, budgeting.
  • Provide assistance to Contracts Manager with Facilities Management data for month end performance reporting

Planned Preventative Maintenance Tasks

  • Produce and manage PPM plans via the helpdesk software package (CA Facilities Management system), in line with our contractual obligations, noting any changes in legislation or regulation
  • Allocate and Perform PPM Tasks issued via Helpdesk. This could be outside of normal working hours
  • Ensure PPM tasks are completed in line with our performance obligations for all members of the Facilities Management team. Know when to escalate to line management
  • Plan PPM Tasks to ensure a practical and efficient approach. Minimising downtime and considering access, tools, cost, competence to complete task and parts availability
  • Escort contractors as and when required. This could be outside of core hours
  • Inspect sub-contractor work and ensure any corrective actions are appropriately followed up
  • Complete job sheets/close jobs in an accurate and timely manner. Record accurately any results or comments
  • Assist other members of the team as required or instructed by line management

Reactive Maintenance

  • Support the Helpdesk to correctly allocate tasks to the Facilities Management team or appropriate subcontractor
  • Ensure Facilities Management duties are completed in line with service level agreed
  • Support Facilities Management Team technically
  • Perform reactive tasks (reported by the customer to the helpdesk). Priority dictated by service level agreement
  • Initial attendance - assess and estimate time and materials required to resolve
  • Plan for sub-contractors to attend when required
  • Complete job sheets in an accurate and timely manner. Record accurately any results or comments
  • Interruption or delay to planned maintenance to be discussed with line management for all Facilities Management team members
  • Participation in the On-Call Rota is required

Proactive Maintenance

  • To proactively note any tasks that have not been reported yet should be dealt with.
  • Ensure that all team members complete tasks assigned
  • Participate in routine site walks with line management to discuss and record any potential defects/issues
  • Record any observation, issue on the task list, or share any observation with the line management for further investigation


  • Relevant Professional Qualification
  • Project management qualification
  • City and Guilds Level 3 in electrical engineering qualification or equivalent - Essential

Essential Skills

  • Excellent Leadership and management skills
  • Very good commercial and negotiation skills
  • Self-motivated and a team player
  • Well organised with excellent attention to detail
  • Excellent written and verbal communication skills


  • Very good understanding of design & construction processes - Essential
  • In depth knowledge of contractual SLA's and meeting targets - Essential
  • 18th Edition
  • Experience of working with the NHS, with a thorough understanding of its processes and issues - Essential
  • Completed a recognised apprenticeship
  • Steam plant/large pipe size experience
  • BMS (Building Management System) experience
  • Fire alarm and access control experience
  • Medical gas experience
  • Hydraulic lift experience
  • Practical knowledge of Health and Safety. Including CDM, safe systems of work, COSHH, Risk assessments, lone working, etc - Essential
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