Adecco

Field Technical Support working with a large telecommunications company. This will be an initial 6-month contract, paying up to £187 per day (inside IR35). The client offers Hybrid Working.

Candidates are required to hold or be eligible for NPPV3 clearance.

Main Responsibilities

• Delivering successful technical resolutions to end user customer end user device issues escalated by first line/second line as require physical presence.
• Utilise experience and evolving technical ability to restore normal service to users as quickly as possible.
• Makes decisions around customer service and process improvements for customer as well as standard service improvement plans.
• Problem solving and application of technical knowledge to unknown issues.
• 3rd party hardware warranty management and repair.
• To deal with customer requests in line with Service definitions and SLA's.
• Provide technical installation knowledge to complete change (HIMACs) requests within SLA.
• Delivery of End User Device elements of Projects with agreed SLAs.
• Completion of Configuration Item change forms and supply with SLA to Configuration Manager.
• Accurate and timely time recording of activities.
• Maintaining relationships with interfacing business functions and IT departments.
• Proactively owning scheduled workload as well as reactively managing multiple tasks as escalated by the team to meet key performance indicators.
• Undertake personal training and development in line with departmental needs and in line with Personal Development Plan agreed with Line Manager.
• Participate and contribute to Continuous Improvement and coaching within the team.
• Available when required to work out of hours on an overtime basis.
• Delivering an effective and innovative service that is ISO2Ok compliant which meets our contractual obligations and the needs of the customer.

Required Skills and Experience

• Competent Windows Operating System skills
• Active Directory, Group Policy troubleshooting and Client-Side networking.
• Competent MS SCCM deployment, troubleshoot and support skills.
• Competent client application installation and troubleshooting skills.
• Mobile Device Management, build and deployment.
• Certified Lenovo Warranty professional.
• Competent communication skills - interacting at various levels across the customer and company.
• Competent organisational and self-management.
• Ensure that the Call Management Team and Service Desk are kept informed with regards to Field Service activities, such as knowledge and incident resolution as well as change completion.

Please apply should you meet the requirements.