We're The Restaurant Group (TRG for short) and we're one of the UK's biggest hospitality businesses. Were a significant player in the UK casual dining market, operating nearly 300 restaurants and pubs including wagamama, Barburrito, and Brunning & Price. Our diverse portfolio of brands provides something for everyone, and we are proud to be TRG.
The Role:
We're The Restaurant Group (TRG for short) and we're one of the UK's biggest hospitality businesses. Were a significant player in the UK casual dining market, operating nearly 300 restaurants and pubs including wagamama, Barburrito, and Brunning & Price. Our diverse portfolio of brands provides something for everyone, and we are proud to be TRG.
The Role:
This role will support our Concessions business, owning and managing all key maintenance issues across our airport restaurant locations. The role involves working in a fast paced, intensive trading environment managing multiple stakeholders in what are complex airport trading environments.
The role is a field based role with extensive UK wide travel.
Salary: 70-78k + car allowance + 30% bonus
Key Responsibilities:
Ownership & Management of Key Maintenance/Trade Impacting Issues
- Ensuring all keys issues efficiently managed and communicated
- Ownership of system processes with reduced helpdesk service
Overall Management of Planned & Statutory Maintenance Tasks
- Overseeing planned maintenance schedules across the estate
- Controlling period by period spend vs budget
- Working with external maintenance helpdesk team to ensure key tasks are delivered w
Managing Relationship with External Maintenance Helpdesk
- Working closely with Bellrock Account Manager
- Monitoring helpdesk performance
- Regular meetings to check on key measures (open/overdue jobs, quote submission/completion)
Operations Team Relationships
- Escalation contact for the operations team
- Attendance at operation and area meetings to review maintenance processes
- Working with the team on specific maintenance issues to agree a practical solution
Visiting & Surveying Restaurants
- Specific visits when required to review significant maintenance issues
- Scoping specific maintenance projects and ensuring best price is obtained
Cost Management Ownership
- Managing Concessions maintenance budget (reactive, planned & capex)
- Weekly reporting to operations team on maintenance job numbers & spend
- Reviewing and approving quoted works up to an agreed cost value
Contractor Management
- You will be building close working relationships with key airport contractors and managing contractor performance vs key KPI's, working with contractor base to identify areas for improvement & development
Required Experience:
Candidate will ideally have a minimum of three years relevant experience in a similar role and should have:
- Experience and understanding of maintenance and facilities issues in an airport hospitality environment
- Understanding of Facilities Management Systems
- Previous experience working in airport locations
- Have strong communication and organisational skills
- Be flexible and adaptable to new ways of working
- Be able to multi-task and prioritise key business issues
- Be proactive with a strong desire for continuous improvement
- Have good knowledge and understanding of Statutory Health and Safety and Hygiene Regulations in an airport environment
- Have good Excel and Outlook IT Skills
What We Can Offer You:
- 30% bonus
- Car allowance
- Up to 50% discount for dine-in with friends and family and any of our TRG brands including wagamama's, Barburrito, Brunning and Price Pubs and any of our airport concessions
- Private Healthcare Cover
- Birthday meal on us
- Access to discount platform
- Group Income Protection
- Life Assurance