Service Desk Manager - £50-55K - Chorley (Hybrid role)
Currently seeking a Service Desk Manager to join & lead our Managed Service support desk. In this role you will ensure 1st, 2nd & 3rd line engineers deliver exceptional customer experience.
Duties & Responsibilities
Team Management - Manage 1st, 2nd & 3rd line team.
Service Delivery - Ensure support teams consistently exceed customer expectations, maintain high satisfaction
levels, and meet or surpass agreed service level agreements.
Service Level Agreements - Monitor & report on agreed SLAs.
Client Onboarding - Collaborate with Sales & Project Delivery to ensure a smooth transition for new customers,
providing clear communication.
Skills & Knowledge
Essential
- MSP Management Experience.
- Strong commitment top deliver exceptional customer service.
- ITIL Certification, Microsoft 365 or Azure Certifications.
Service Desk Manager - £50-55K - Chorley (Hybrid role)