Berneslai Homes has an exciting opportunity for an Income Manager to join their team based in Barnsley with the ability to work agilely. You will join us on a full-time (37 hours), permanent basis, and in return, you will receive a competitive salary of £48,474 to £51,575 per annum.
About the company:
Berneslai Homes is a successful, award winning social housing provider and employer, managing homes on behalf of Barnsley Council. You ll be joining us at a really exciting time as we re on an ambitious transformation journey and we ve developed a number of new positions to make sure we have the right resources and people to fulfill our vision: Creating great homes and communities with the people of Barnsley.
The Income Manager role:
We have an exciting opportunity for you to join us as our Income Manager!
As part of this role, you ll demonstrate inspirational leadership across the service area to ensure effective strategic direction and continuous improvement throughout our income and leaseholder service.
Key duties and responsibilities of our Income Manager:
- Be responsible for the operational delivery of the income and leaseholder service including income collection, rent account and service charge management, current tenant rent arrears, and former tenants rent arrears and debt recovery.
- Lead the ongoing operational and strategic review of Rent and Income Management, and Leaseholder policies and procedures.
- Be responsible for the production of a range of routine, non-routine, and complex performance data to strict deadlines.
- Ensure customer feedback is sought and responded to, and proactively respond to, and learn from complaints and appeals within the service area.
- Build strong networks with other social landlords within the region to ensure the housing needs of the Borough are met effectively.
- Develop and maintain successful partnerships working with other internal and external agencies (i.e. Citizens Advice Barnsley, DWP, South Yorkshire Credit Union, Courts, and legal services) ensuring the objectives of the service are met.
- Ensure regulatory and legislative compliance across the service area including liaising with internal audit on compliance audits.
- Lead on the development, review and accessibility of the service area s customer information including forms, web content, online services, marketing and communication, and written correspondence.
- Develop, implement, and evaluate initiatives to promote a payment culture.
- Lead the Income Team and support them to deliver against their service and corporate objectives.
What we re looking for in our Income Manager:
- Level 5 Chartered Institute of Housing qualification or equivalent level relevant qualification or degree
- Demonstrable experience in social housing rent and income management, leaseholder services and/or housing management
- Strong leadership capabilities
- Sound decision making
- Project management experience
- Strong drive to ensure value for money and experience of effective budget management.
What you might be asking is, why work for us?
We are proud to be an IIP Gold Accredited Organisation and we put our people first! By joining Berneslai Homes, you will have access to a wide range of employee benefits including:
- Agile Working Packages
- Excellent Pension Scheme
- Discounted Gym Membership
- Health & Wellbeing Checks
- Fantastic Training and Development Opportunities
Berneslai Homes values diversity in its workforce and encourages applications from all sectors of the community.
If you feel that you have the skills and experience required to become our Income Manager, please click apply today. We would love to hear from you!