hireful

Are you an experienced 2nd or 3rd line technical support engineer, looking to take your career forward by joining a large & rapidly growing MSP, with multiple locations across the UK?

Reporting directly to the central Service Desk Manager, this role would suit an experienced 2nd line individual, looking to grow into a 3rd line role, or an experienced 3rd line support individual.

With varied support work, mentoring opportunities to 1st / 2nd line & flexible hybrid office & home working practices – this is a fantastic role to grow your career.

Salary: £35K – £40K Basic + Benefits package

Location: Buckinghamshire. Good commutes include: Reading, Oxford, Aylesbury, High Wycombe, Maidenhead, Slough. With a hybrid 2 office days & 3 from home (with V occasional travel to client site), you’ll need to drive & own a car to make this work.

Responsibilities

– Manage 2nd & 3rd line technical support, providing outstanding levels of customer service and technical support

– Help with the support/mentoring of the 1st/2nd support roles

– To undertake project work and lead on various projects from inception to implementation

– Internal network support if required

– Internal staff training

Skills/Abilities

– Windows Server, Active Directory and Microsoft Operating Systems

– Virtualisation Technologies – particularly Hyper-V

– Cloud Technologies – Office365/Azure

– Experience of leading on installations of servers and networks

– Ability to make proactive decisions when an ICT emergency occurs.

– Outstanding levels of customer service with positive & pro-active communication skills both verbal and written

– Able to work independently and good at planning and organising own time effectively.

In return, you will join an outstanding UK ICT support function, who are growing at a rapid rate & can offer great career paths for the future.

Please hit the apply now button & get in touch for a strictly confidential conversation.