The Learning & Culture Operations team deliver an essential service to ensure the L&C Team provide an amazing service to Southern Housing, our partners, and our residents. The Learning and Culture Operations Manager role is crucial to drive our change agenda forward towards a mature learning organisation. To do this we need someone totally focussed on our processes, data, MI and daily operations.
This role will drive excellence and efficiency across the operations remit, enabling the L&C team to deliver best in class learning delivery across Southern Housing.
You'll create a cohesive, highly motivated, and energised team that will ensure learning & culture activity is accessible, effectively managed, measured and reportable. You'll create a team culture that embeds ownership & responsibility in all activity. The team will role model working as One Team to deliver effective and efficient processes that are customer centric.
You'll harness technology and seek out better ways of working to maximise efficiency and constantly innovate to provide an easy access and highly reliable service.
What you'll need
- Experience of harnessing learning systems to deliver total blended learning solutions to users that supports a mature learning culture
- Amazing organisational skills, ability to manage multiple projects to meet deadlines and manage competing demands
- Total focus on delivering a customer centred service
- Strong data analysis skills and ability to create robust and accurate management information.
- Great communication skills across a variety of media that engage the audience
- Excellent interpersonal, stakeholder management and relationship building skills
- Strong understanding of the complexity of the professional, statutory, legislative and compliance agenda and proven experience of operationalising this effectively
- Strong people management experience, a commitment to delivering excellence through others and nurturing a collaborative one team working approach.
Please ensure if you apply for this role you provide an in-depth supporting statement on how you meet the core requirements listed within the person specification.
Closing date for applications: 6th February 2024 at midnight. Due to the volume of applications we can receive, we reserve the right to close this vacancy at any time.
About us
At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives.
A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
What's in it for you?
- Pension
- Life assurance
- Healthcare cash plan
- Eyecare & dental
- Birthday leave
- Retailers discounts
- Cycle to work
- Buy & sell annual leave
- Season ticket loan
- In-house academy & career development
- Flexible working
Inclusion and Diversity
We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.