Position: Office Operations Specialist
Career Level: Specialist
Location: Birmingham (Onsite 5 days a week)
NB: 12 months Fixed Term Contract
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skills and next-generation technology to each business challenge.
We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.
"Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO
As a team:
Working as part of the UK Office Operations team, the role holder will support the Location Associate Manager in the coordination and monitoring of the operations delivered on a portfolio of sites for which they are responsible. The role holder will look to continually monitor, improve, and evolve the operating model to meet the needs of the customers. Working with a large degree of autonomy the role has a focus on operational consistency, service levels, budget management and customer satisfaction levels.
You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways
If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. As part of our team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job.
In our team you will learn:
How to provide solutions to a variety of challenges facing the team in a fast-paced, high- volume environment
Gain experience in supporting the operations, including monitoring of a range of services including cleaning, security, catering, mechanical and electrical and Mailroom.
How to work effectively with numerous internal and external stakeholders on a variety of issues and initiatives
As a Location Specialist you will be responsible for:
- Build effective relationships with customers, acting as a key point of contact, actively seeking out and responding to feedback in order to deliver a high level of customer service
- Work with customer representatives to capture requirements to develop knowledge of the client requirements and desired service levels
- Deliver projects as directed by the Office Operations Associate Manager within agreed timescales and budget to meet location objectives
- Liaise with 3rd party suppliers and contractors to ensure provision of effective services, including security, catering, cleaning, customer services and M&E and other support services
- Complete all location audits as required by location and in conjunction with suppliers to meet SLAs
- Liaise with landlord/landlord representatives and Real Estate Management team to resolve building/lease related issues and requirements
- Provide effective management of direct report through regular one to one review communicating effectively to ensure optimum performance and morale
- Act as HSESC to ensure compliance of health and safety within the location(s), carrying out accident investigations and reporting as required managing incidents and risks to resolution
- Establish detailed budget requirements and reforecast regularly in order to reflect changing needs
- Management of budget setting and monitoring for service lines and associated invoicing.