Operation Manager
Basic Salary: £62,500
- Profit-related bonus
- 30 days holiday (22 days + 8 bank holidays)
- Subsidised healthcare scheme
- Company pension scheme (auto-enrolment)
- Regular pay reviews & training opportunities
This is a varied and rewarding role within a well-established Cardiff-based business, now part of the Senseco Group. With over 30 years of experience in the Automation, Fire & Security industry, we are continuing to expand our Business. We are recruiting for an experienced Operational Manager, working with our Senior Management Team, supporting our Business Unit Leader in the day-to-day running of the business. If this sounds like the right opportunity for you, we encourage you to apply and become part of our growing team.
Key Responsibilities
Operations & Team Leadership
- Support the Business Unit Leader across operational projects, initiatives & all aspects of the business.
- Deputise for the Business Unit Leader in day-to-day business management and decision-making.
- Directly manage Department Managers, ensuring alignment, performance, and accountability.
- Drive process improvements across the business, identifying efficiencies and implementing best practices.
- Take ownership of customer onboarding, ensuring a seamless and high-quality client experience.
- Ensure compliance is met throughout the business.
- Collaborate in the preparation of budgets, forecasts, and operational plans.
- Driving a positive culture within the business
- Ensure financial controls are in place and adhered to
Strategic Contribution
- Actively contribute to the strategic direction of the organisation
- Monitor market trends, competitor activity, and industry developments to inform business decisions
- Provide leadership in commercial decision-making, escalating key issues appropriately
Sales & Business Development
- Actively identify, pursue, and secure new business opportunities, including clients, revenue streams, and products
- Drive the sales forecast, ensuring revenue targets are met and exceeded
- Lead client engagement, including meetings, presentations, and ongoing account management
- Implement and manage key account strategies to enhance client satisfaction and retention
- Ensure the business is registered and compliant with relevant Framework Agreements
- Oversee tendering activity, with the support of the Head of Projects
- Input into pricing strategies, ensuring competitiveness and profitability
- Lead weekly sales meetings and follow up on action points to maintain momentum
- Oversee marketing initiatives to support sales growth and brand positioning
Required Skills & Experience
Sales background with proven ability to generate and grow revenue. Highly desirable
Experience in the Fire, Security & Automation sector Strongly desirable
Experience managing large teams, preferably in the Fire, Security, or Automation sectors
Previous customer-facing experience with excellent communication and negotiation skills.
Advanced Excel skills (VLOOKUP, Pivot Tables)
UK driving licence
DBS clearance required (no criminal record)
What to expect from Ceaton
Company uniform & PPE provided
Clear career progression opportunities within the business
Company mobile phone
Company expenses card
Supportive & positive work environment
Please note: We kindly ask that recruitment agencies do not contact us regarding this vacancy, as we are managing recruitment directly, any unsolicited CVs will be deemed to have been provided free of charge and no agency fees will apply.