Who are we?
We're loyalty pioneers, creating the world's most rewarding experiences.
Since the launch of Avios in 2011, we have evolved from a leader in travel rewards to a leader in loyalty.
We design customer loyalty programmes, build loyalty management tools, provide loyalty tech solutions and produce invaluable data and customer insights to maximise and leverage the ever- increasing potential of loyalty.
We've created millions of memories for members around the world, harnessing their loyalty and love for travel with hotel and flight rewards and unforgettable experiences.
Today, IAG Loyalty is continuing that growth on a global stage:
- 3000 Avios are collected every second (more than 100 billion annually) by
- 35 million members across 200 countries globally from
- 200+ partnerships with the biggest names in travel, retail, hospitality, finance and more.
The Opportunity
The Commercial Relationship Executive is part of the IAG Loyalty Relationship team that drives the customer proposition and products with our network of partners. This role is key in delivering success to our partnership, driving efficiencies and executing industry leading campaigns to time and to budget.
Alongside the Commercial Relationship Manager, they act as the principle IAG Loyalty contact/ambassador and internal partner champion. This role will be working specifically with some of our biggest Global Partnerships and the successful candidate will have a passion for customer loyalty.
What you'll be doing:
- Drive customer acquisition and engagement through developing and executing leading customer propositions and marketing activity.
- Focus on areas of the partnership where largest value creation is possible, driving product improvements and marketing distribution growth.
- Working collaboratively to develop and promote sustainable and scalable products, re-using technical or propositional solutions.
- Play your role in the evolution of internal 'ways of working' to improve agility and decision-making, meaning quicker delivery for our partner and customers and better value creation.
- Identify where technology can improve the customer and partner journey to deliver efficiency.
This is a constantly changing and diverse environment and therefore you will require resilience and a tenacious and assertive approach.
What we're looking for:
- A passionate and engaging communicator:
- Able to build strong relationships and influence diverse audiences, both internally and externally.
- Effectively work across departments on multiple projects at one time with the ability to adopt an agile way of working.
- Able to display sound judgement, be open to other opinions and be a clear articulator.
- Be a strong individual contributor and thrive were collaboration is fostered and value to drive the best outcome.
- Commercially astute:
- Be driven by reaching commercial targets and understanding how tactical and strategic decisions are made to reach those targets.
- Contractual knowledge such as commitments, exclusivities and other legal requirements etc.
- Experience within a commercial role is desired but not mandatory.
- Outcome driven:
- Able to demonstrate, using specific examples, measurable successes and achievements relating to commercial partnerships.
- High attention to detail to ensure successful delivery of project work.
- Analytical thinking:
- Able to digest reports and customer insights.
- Understanding of trends, risks and customer behaviours and confidently communicate this.
- Project management skills:
- Able to support product and proposition optimisations, working collaboratively with other internal teams e.g. Tech.
- Tech and digitally savvy:
- Understands how technology and automation enables growth, improves business performance and drives adoption. An interest in and some knowledge of technology is an advantage.
- Innovative mindset:
- Curious about innovations in the industry, knowledgeable about the competition and can craft propositions and solutions to reflect this.
- Proactively adapts and learns new capabilities to reflect the changing needs of our customer and our business.
What we can offer you:
- Discounts on BA flights and holidays from day one for you, your friends and family
- Unlimited standby and premium standby fares for you and your nominees on the full BA network and numerous other partner airlines
- Exciting global travel industry discounts including flights with hotels, rail, cruises & tour operators also available through travel providers
- Company Pension of 9% (6% contribution from IAGL, 3% employee contribution)
- Private Health Care with Bupa
- 20 days working from abroad in Europe per annum
- 25 days annual leave, plus 2 days charity leave and a day off on your birthday
- Hybrid working model - approx. 50/50 office and home based, but flexibility can be discussed
- Travel Insurance
- Life Assurance
- Cycle to work scheme
- New Joiner Avios/Birthday Avios/Thank you Avios
Location:
This role will be based at IAGL's London office in Victoria, and we have a blended approach to working at IAGL. Our Blend is our interpretation of hybrid working, where our colleagues are empowered to choose the location for them to produce their best work. Based on your to-do list, colleagues either choose the office or home working that day. We expect this will mean roughly half your time will be at home and the other half in one of the offices.
Inclusion and diversity are integral to the success of IAG Loyalty. We continuously encourage an organisational culture where colleagues with varying perspectives, life experiences and backgrounds can work together to achieve their and the organisation's potential. We also welcome discussions about flexible working.
Join our club and reward the world