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GKr London
Offering a tailormade, bespoke management service Superb customer service at all times Long term progression and personal developmentMy client who have instructed us on an exclusive basis are a prestigious agency specialising in bespoke Property & Home Management services. They provide full management and maintenance of prime and super prime residences in London and Surrey and their offices are located in Mayfair.Their portfolio has grown organically and for that reason they need to grow their team and are currently looking for a full time Property Account Manager to assist with the expanding business and portfolio.This role is tailored to the needs and demands of their clientele and therefore the right candidate will have previous property management experience as well as superb customer service experience and dealings with HNW and UHNWIs.Key Responsibilities Manage a portfolio of properties and act as a point of contact for clients, contractors, services providers and third parties for day-to-day enquiries and maintenance. Implement and oversee preventive maintenance, repairs and other works, ensuring that the agreed work had been completed to an agreed standard. Respond appropriately to maintenance and emergencies, dealing with all general and emergency issues, as appropriate. Manage contractors and maintenance contracts, scheduled works and day to day requests in an efficient and timely manner. Source new contractors as and when necessary. Attend site to supervise contractors and housekeepers etc. as and when necessary. Check and approve quotations / billing / utilities and payments (if applicable). Ensure folders, record keeping documentation, CRM system and calendars are accurate and kept up to date. Issue monthly summary reports for each property to the Senior Property Manager. Ensure the Senior Property Manager is copied into all major issues / events. Attend client meetings to ensure excellent account management is maintained. Build strong professional relationships with Clients, contractors and third parties. Overall management of Client Accounts and any other duties as deemed necessary. Essential Requirements 2 years property management experience, ideally within luxury management. Highly motivated, dynamic and driven individual. Strong interpersonal and communication skills, including written, in person and on the phone. IT literate - Word, Excel, Outlook. Strong organisational skills and administrative skills. Able to meet deadlines and targets. Attention to detail. Maintain confidentiality and discretion of Clients and projects. Desirable - experience working with UHNWI. Benefits In return we will offer a competitive salary, the chance to be part of a growing family run company and be based in prestigious offices in the heart of Central London. £200 per months is paid for travel to and from work and contribution towards mobile phone bill. Opportunity to work from home (approximately one day per week). Prospect to enhance skills / qualifications through further education and training.GKR London are passionate about equity, diversity and inclusion. We seek individuals from the widest talent pool and encourage underrepresented talent to apply for vacancies with us.We are committed to recruitment processes that are fair to all, regardless of background and personal characteristics.
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