Red Recruitment

Red Recruitment is recruiting a Retention Manager based in Manchester, this position is to join a sales-led business, that offers the most comprehensive employee assistance program on the market. This role is a permanent position, the salary is 32,500 - 37,500 per annum depending on experience and also offers a 20,000 performance-related bonus.

Benefits and Package for a Retention Manager:

• Salary: 32,500 - 37,500 per annum DOE + 20,000 performance related bonus
• Hours: Monday - Friday, full-time
• Contract Type: Permanent
• Location: Manchester
• 25 days' holiday, plus bank holidays
• Day off on your birthday
• Cash plan for you (and your children, if any)
• Holidays increase after 2- and 5-years' service
• Contractual sick pay
• Private medical insurance after 5 years' service
• Pension Plan and Life Insurance
• Pension plan contributions increase after 5- and 7-years' service
• Holiday season bonus after 3 years' service
• Profit share scheme
• Season ticket loan scheme
• Cycle to work scheme
• Access to Employee Assistance Programme
• Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday!
• Company incentives, access to discount schemes

Key Responsibilities of a Retention Manager:

• Monitoring, mentoring and motivating the team to ensure that they are supported in their role and performing to the best of their ability
• Setting clear performance targets for individuals
• Maintaining a structured day throughout the department
• Conducting a minimum of 3-5 quality checks and coaching sessions per person
• Ensuring all work is carried out within the relevant SLAs
• Providing leadership and support to all stakeholders, ensuring we are working in collaboration for all ad hoc and project requests

Key Skills and Experience of a Retention Manager:

• A proven track record in a team leader or management role
• The ability to apply knowledge in a practical, commercial manner
• The ability to communicate clearly and concisely, with varying communication styles depending upon the audience
• A proven track record of working toward and achieving set targets and KPIs including daily and monthly SLAs
• Microsoft Office software experience with Word and PowerPoint experience

If you are interested in this position and have the relevant skills and experience required, please apply now!

Red Recruitment (Agency)