Revenues Team Manager
Haringey
I am looking for an experienced and enthusiastic individual to directly manage and develop a team of officers in the councils arrears team. You will support the Revenues Manager and wider Revenues Management team in the collection of outstanding Council Tax and Business Rates. In doing so, you will be responsible for delivering exceptional standards of service to residents, businesses, and stakeholders.
The successful applicant will need to be able to hit the ground running and be experienced in the management and supervision of teams to ensure that collection of local taxation is maximised. The applicants well developed influencing skills will enable them to provide direction and guidance to teams across the revenue service.
Main Responsibilities
Lead and manage a team responsible for the billing, collection and enforcement of Council Tax, Business Rates and BID
Manage quality and performance within a team to ensure compliance in respect of statutory legislation, local policies & procedures and best practice.
Utilise knowledge, skills and experience within a key area of revenues to enable the maximisation of income growth whilst ensuring ethical practices are applied in the recovery of outstanding sums from residents.
Identify and resolve areas of concern within Revenues, ensuring that any training issues are resolved, and controls are implemented to minimise the risk of reoccurrence.
Take responsibility for specific projects and programmes as allocated by the Revenues Manager, or Senior Management Team.
Manage the performance of external revenues contracts through review of work undertaken and feedback of findings via regular client meetings.
You will need:
Management experience
Extensive experience and knowledge of local taxation law and practice (particularly recovery)
excellent written, communication and customer service skills
the ability to understand and clearly explain complex rules.
the ability to prepare, and present reports to Elected Members/ or Senior Managers