JOB TITLE: SC cleared application administrator (ServiceNow)
LOCATION: Aldermaston Reading
SALARY: up to £55,000
WORKING HOURS: standard office hours
Holding SC or DV clearance is a must for this opportunity
ROLE OVERVIEW:
We are seeking an application administrator to join the team responsible for day to day support of various applications that generally sit in the Service Management and Monitoring space. A large part of this role will be within the ServiceNow platform but the successful candidate must be flexible to take on tasks across the whole portfolio of applications that the team supports.
This is an on site role with the flexibility to work remotely as and when the role allows and at the discretion of the team lead.
DETAILED JOB DESCRIPTION:
* Monitoring of the teams work queues
* Resolution of Incidents related to the applications the team supports or escalation to relevant parties
* Completion of Service Requests eg:
o User access requests
o Group creation
o Reporting
o Core data requests
o Data analysis
* Build/maintenance of ServiceNow service catalog items and workflows in ITSM and CSM modules
* Build of ServiceNow HR Service items and Lifecycle events
* Deputise for and assist the Service Catalog Manager
* Partake in projects where required
* Preparation of work instruction documentation as necessary
ESSENTIALS SKILLS/QUALIFICATIONS:
Experience of administering the applications the team supports is not essential (training will be provided) however the candidate should have:
* Experience working in an IT Service Management environment
* Experience of the ServiceNow platform from a user perspective
* Knowledge of ITIL principles
* A desire to learn and develop skills on the applications the team supports
* Fast self-learner with an ability to get up-to-speed in a short space of time
* Good and confident communication skills with the ability to communicate in a non-technical manner
DESIRABLE SKILLS/QUALIFICATIONS:
* Experience administering ServiceNow
* Experience of building/configuring ServiceNow service catalog items
* A basic knowledge of Scripting (preferably JavaScript)
* Experience of ServiceNow CMS and/or HRSD applications
* Experience in any of the following applications:
o Riverbed Aternity
o Dynatrace
o SCOM
o HP Managed Print
o TriplePlay Digital Signage systems
If you have the skill required, apply now!
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