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Reigate, Surrey Connect2Surrey

Role Purpose:

To provide a comprehensive business support service with the Adult Social Care Directorate.The role holder will ensure that systems are in place and input data into appropriate databases and manual records to keep the records up-to-date and accurate to agreed procedures and standards.The role will require providing factual and reliable advice on all areas of business support for which the ASC Workforce Strategy & Business Support Team is responsible. The role holder will support senior team members and service managers to ensure projects are delivered in a timely manner and to a high standard. The role holder will perform accurate and timely employee administration and transaction processes, to agreed procedures and standards, also including minute taking as directed.

Work Context:

The post sits within Adult Social Care in the Comms & Ops service. The post will primarily support the C&O service ranging from front line teams and back office support teams.The role is a key part of the ASC Workforce Strategy & Business Support Team and will work with colleagues and stakeholders to ensure processes and procedures are maintained at all times. The role holder will also be expected to highlight and contribute to the continuous improvement needs of the team to ensure the team continues to effectively support the service. The role holder will support more senior staff by executing the detailed processes entailed in specific aspects of business, financial, facilities and HR administration and will be fully versed in all the procedures of their specialism. The role holder will be subject to supervision but will be expected to organise their own workload and set their own priorities within short, e.g. day-to-day, timescales.

Representative Accountabilities:

Analysis, Reporting & Documentation

Provide and manipulate data for statistical purposes and run and present standard reports.

Prepare and dispatch a range of correspondence/documents to facilitate efficient response to enquiries and timely conclusion of any process connected with the defined area of activity.Customer Service & Support

Deliver a range of administrative and/or customer/consultancy services in support of existing systems or processes to agreed standards, to maximise service quality and continuity.

Receive and respond to everyday enquiries from colleagues and customers to provide a timely, courteous and effective service.Planning & Organising

Support a group of senior staff/service team, ensuring confidentiality, and assisting in the effective organisation of internal/ external meetings and activities to support a high standard of office organisation.

Plan and prioritise own week-to-week work activities, to ensure operational efficiency. Refer to more senior colleagues for prioritisation of nonstandard work.Finance/Resource Management

Follow established ordering procedures to ensure adequate resources are available.Work with others

Maintain a network of contacts, knowing who to liaise with on key issues to report on and resolve issues.

Communicate and liaise with service users and/or external contacts, usually through established routine connections as own section of work requires.People Management

Guide junior staff in duties to facilitate their development and ensure routines observed.

Duties for all Values: To uphold the values and behaviours of the organisation.

Equality & Diversity: To work inclusively, with a diverse range of stakeholders and promote equality of opportunity.

Health, Safety & Welfare: To maintain high standards of Health, Safety and Welfare at work and take reasonable care for the health and safety of themselves and others.

Experience and Personal Characteristics:

Familiar with one or more of the specific processes used in the relevant discipline.

Ability to apply relevant health and safety, equality and diversity, and other County/Service policies and procedures.

Competent in a range of IT tools.

Ability to work with others to improve customer service.

Good written and oral communication skills with the ability to build sound relationships with customers.

Good administrative /organisational and analytical skills.

Able to prioritise and plan own workload in the context of conflicting priorities and work on own initiative.

A methodical approach to information gathering, recording and reporting.

Previous relevant work experience.

Experience of maintaining business processes and systems.

Ability to guide and support less experienced or more junior colleagues (for some roles).

Role Summary:

Roles at this level provide a business support service as part of a specific service or service team. They will carry out a range of administrative tasks using knowledge of general office routines and procedures, together with a broad understanding of the department and how the tasks directly support the service or service team. The work is within established processes and procedures and while it may not be subject to direct supervision, guidance is readily available. They will be expected to organise their own workload and set their own priorities within short, e.g. day-to-day or week-to-week timescales, usually reacting to clear deadlines or processes. They support more senior staff by executing the detailed processes in specific aspects of business, financial, facilities and/or HR administration and will be fully versed in all the procedures of their specialism. They may be involved in guiding the work of more junior staff. For some roles, customer service may be the predominant feature, e.g. dealing with a variety of clients in relation to a department's activities. Others may support a group of more senior staff with some of the more routine duties and ensure matters are dealt with appropriately when they are out of the office.

Connect2Surrey, part of Surrey County Council & Kent Commercial Services LLP, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.

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