Leicester, Leicestershire
Chartwell Recruitment
Service Coordinator - Leicester - 25,000- 28,000
Client
My client are an industry leader within the industrial weighing Industry, Covering a number of contracts throughout the Leicester
An excellent opportunity has arisen within the Leicester area for an experienced Service Coordinator
KEY TASKS
Manage and schedule maintenance visits, emergency callout and order service parts as required.
To maintain the service control area of the company software
To communicate confidently and effectively, both verbally and in writing with customers both internal and external, and suppliers whilst having an empathetic attitude to those around you.
Deal with customer queries and complaints in a professional manner with the ability to learn and communicate technical terms and data.
Key on the job activities
Booking customer maintenance visits in line with their contract requirements
Take responsibility for work ensuring all jobs are completed efficiently and KPI's are maintained
Request service parts from suppliers and complete purchase order's and Good Delivery notes as required
Manage the customers' expectations and maintain regular contact with them
Develop and maintain relationships with customers ensuring efficient and effective communication with all parties on a regular basis
Ensure that all equipment is ready for the engineers at the agreed date, time and location
Confidently issue work orders to Customer Support Engineers and Sub Contractors both in person and remotely ensuring clear and concise information is relayed
Close off Service Visit Reports, validating data from these within the CRM system, conclude any outstanding works
Deal with customer queries (both internal and external customers) logging technical calls and service issues ensuring follow up of these is carried out to satisfactory conclusion
Deal with and manage call outs and conclude any outstanding works
Assist and support the engineers, when required with issues they have whether this be on site or other ensuring they get the support they require. Escalate any issue that can't be dealt with to the Technical Services Manager
Manage diary requests from the Projects Department with a view to getting optimum output from jobs and engineers
Liaise with the service sales team, projects, and accounts department as and when required
Ensure all works, duties and responsibilities are carried out in line with the departmental processes and procedures
Any other tasks as directed by the Operations Manager
Experience:
Scheduling service visits and logistics planning within a similar field
Experience gained in a professional and challenging work environment
Customer Service/Care experience
Skills:
Must be an effective communicator - able to give and receive information accurately and efficiently by the most effective means available
Ability to learn and understand the meaning of technical terminology
Must have organisational skills, time management and multi-tasking skills as well as the ability to work unsupervised, use own initiative and ability to prioritise own workload
Problem solving skills.
Resilience and tenacity with the ability to cope with customers and engineers.
Attitudes:
Has a passion for delivering excellent customer service and customer satisfaction
Emotional intelligence - self-aware, adapting behaviour to the needs of the individual and situation in order to find suitable outcome.
Eagerness to work to deadlines and work under pressure
Confident & determined with a 'can-do, will do' attitude
Honest, Self-Motivated, Proactive, Team player
Impartial, consistent, fair, and compassionate in relationships with other team members
For further vacancies please visit our website. (url removed)
If you believe you have the right experience and qualifications please forward your CV
If this position is NOT right for you, still forward you're CV. We specialise in many industries and have a number of other positions that maybe more suitable for your background.
All communication will be treated confidentiality
Hammond Recruitment Group is acting as an Employment Agency in relation to this vacancy.
Service Coordinator - Leicester - 25,000- 28,000
Client
My client are an industry leader within the industrial weighing Industry, Covering a number of contracts throughout the Leicester
An excellent opportunity has arisen within the Leicester area for an experienced Service Coordinator
KEY TASKS
Manage and schedule maintenance visits, emergency callout and order service parts as required.
To maintain the service control area of the company software
To communicate confidently and effectively, both verbally and in writing with customers both internal and external, and suppliers whilst having an empathetic attitude to those around you.
Deal with customer queries and complaints in a professional manner with the ability to learn and communicate technical terms and data.
Key on the job activities
Booking customer maintenance visits in line with their contract requirements
Take responsibility for work ensuring all jobs are completed efficiently and KPI's are maintained
Request service parts from suppliers and complete purchase order's and Good Delivery notes as required
Manage the customers' expectations and maintain regular contact with them
Develop and maintain relationships with customers ensuring efficient and effective communication with all parties on a regular basis
Ensure that all equipment is ready for the engineers at the agreed date, time and location
Confidently issue work orders to Customer Support Engineers and Sub Contractors both in person and remotely ensuring clear and concise information is relayed
Close off Service Visit Reports, validating data from these within the CRM system, conclude any outstanding works
Deal with customer queries (both internal and external customers) logging technical calls and service issues ensuring follow up of these is carried out to satisfactory conclusion
Deal with and manage call outs and conclude any outstanding works
Assist and support the engineers, when required with issues they have whether this be on site or other ensuring they get the support they require. Escalate any issue that can't be dealt with to the Technical Services Manager
Manage diary requests from the Projects Department with a view to getting optimum output from jobs and engineers
Liaise with the service sales team, projects, and accounts department as and when required
Ensure all works, duties and responsibilities are carried out in line with the departmental processes and procedures
Any other tasks as directed by the Operations Manager
Experience:
Scheduling service visits and logistics planning within a similar field
Experience gained in a professional and challenging work environment
Customer Service/Care experience
Skills:
Must be an effective communicator - able to give and receive information accurately and efficiently by the most effective means available
Ability to learn and understand the meaning of technical terminology
Must have organisational skills, time management and multi-tasking skills as well as the ability to work unsupervised, use own initiative and ability to prioritise own workload
Problem solving skills.
Resilience and tenacity with the ability to cope with customers and engineers.
Attitudes:
Has a passion for delivering excellent customer service and customer satisfaction
Emotional intelligence - self-aware, adapting behaviour to the needs of the individual and situation in order to find suitable outcome.
Eagerness to work to deadlines and work under pressure
Confident & determined with a 'can-do, will do' attitude
Honest, Self-Motivated, Proactive, Team player
Impartial, consistent, fair, and compassionate in relationships with other team members
For further vacancies please visit our website. (url removed)
If you believe you have the right experience and qualifications please forward your CV
If this position is NOT right for you, still forward you're CV. We specialise in many industries and have a number of other positions that maybe more suitable for your background.
All communication will be treated confidentiality
Hammond Recruitment Group is acting as an Employment Agency in relation to this vacancy.