Local UK
Soft Services FM

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Site Supervisor to join the team located at Stockport. The successful candidate is responsible for the coordination of FM & Soft Services to site to meet SLA requirements and key performance indicators.

Key skills

• Leadership
• Coordination
• Communication
• Time management
• Team management
• Project management

Role Summary:

• Work with management to ensure training plans are in place and implemented
• Leading, coaching, developing and mentoring to on site cleaning and portering teams
• Maintain the image, appearance and professional standing of CBRE GWS technical team at all times
• Supervision of the cleaning and portering team and governance over the Security, Catering, Grounds, Pets control, Waste, technical representative out of hours.
• Act as point of contact for all soft service delivery
• Attend meetings to fulfil the role, such as weekly client meeting, daily planning, service insight reviews
• Plan and manage workload on shift; scheduling works based on priorities to ensure completion of PPM's / CM's and reactive work orders within defined SLA's; highlight any concerns to Hard Services Supervisor
• Ensure high degree of communication at shift handover via verbal handover period, shift log book, email and status board.
• Updating and managing of elogbooks for soft services records
• Liaison with other FM Workplace Solutions service providers to provide an integrated service. Provide timely customer feedback verbally face to face, email or calling card

Duties:

• Act as Authorised Person for control of work - CBRE GWS and specialist contractors to agreed.
• Safe System of Work system to be followed, understood and implemented for each of your team members in their day to day activities
• Lead in shift training by scenarios and lessons learnt; knowledge from O&M's on site drawings. Operate critical plant where authorised
• Ensure compliance to client and CBRE GWS health and safety processes and procedures at all times for all work carried out by CBRE GWS staff and sub-contractors
• Carry out toolbox talks, workplace assessments and audits at required frequencies supporting Hard Services Supervisor as required
• Adherence to CBRE GWS business processes and procedures with correct financial approvals.
• Ensure appropriate budgetary control is exercised on all CBRE spend (parts, tools, instruments, training, PPE)
• Primary focus on delivery of all FM Operations in accordance with KPI & Output measurements
• Support / Monitor 3rd party maintenance supplier activities when required and report any corrective works arising
• Comply with QHSE requirements as outlined within the SLA
• Report all accidents, occupational illnesses and emergencies in relevant books / documentation
• Ensure all contractors, under sphere of control, operate within appropriate H&S processes and client HSE standards
• Conduct monthly self-assessment SLA checks in support of quarterly contract performance requirements
• Responsible for the image and visual standards of the site/s taking ownership of any issues or concerns
• Co-ordinate site waste and recycling arrangements
• Take ownership and understand customer requirements and be able to demonstrate the ability to close out concerns, ensuring customer is kept appraised at all times
• Act as deputy in the absence of line management
• Provide and arrange cover for the operational team as defined by line management
• Other activities and responsibilities may be individually defined

Experience Required:

• Knowledge and awareness of the facilities management industry
• Practical experience in working with supply partners to deliver a seamless, integrated service
• Excellent IT literacy skills in MS Outlook, Word, Excel and Power Point Self-motivated and resourceful.
• Ability to manage and understand catering and security processes.
• Good administrative skills
• Well organised with excellent time keeping.
• Strong ability to lead and motivate team.
• Good prioritisation and planning skills
• Customer services experience
• Ability to communicate at all levels