WEX Inc.

Technical Delivery Manager - EMEA page is loaded Technical Delivery Manager - EMEA Apply locations London, UK time type Full time posted on Posted 17 Days Ago job requisition id R13217

TECHNICAL DELIVERY MANAGER / LONDON (HYBRID 1-2 DAYS PER WEEK IN OFFICE) / UP TO £56500 & EXCELLENT BENEFITS

WEX is an innovative payments and technology company looking to forge the way in a rapidly changing environment, with a goal to simplify the business of doing business for our customers, freeing them to spend more time, with less worry, on the things they love. We are on a journey to build a consistent world class user experience across our products and services and leverage customer driven innovation across all of our strategic initiatives.

The Technical Delivery Manager is an important role within the global Customer Operations team and a key element in driving the success of our sales program and overall customer experience. Responsible for supporting the onboarding of new customers and enabling organic growth from existing customers, you will combine your experience in customer management with product knowledge and expertise of the target market to build solutions that are tailored to the requirements of our customers.

We are looking for someone who has the ability to understand our customers' business and translate that understanding into solutions to enable our customers' growth, positioning WEX as a trusted strategic payments partner. The successful candidate will possess a blend of excellent communication, interpersonal, and technical skills that will allow them to troubleshoot, problem solve, and think logically through multifaceted issues and provide clear direction and explanation.

Key Responsibilities

Manage pre-sales and organic growth opportunities in consultation with the sales managers and existing strategic customers providing regular account updates to key stakeholders. Fast track implementations ensuring opportunities are delivered in the shortest available time frame, delivering maximum available revenue

Job Description

• Build accounts against customer requirements.
• Deliver in-depth product demonstrations and presentations.
• Perform needs-based requirements analysis and use to develop, present and deliver solution designs.
• Lead and execute projects.
• Host customer solution / best practice workshops.
• Embed solutions into customers' operational and financial workflows.
• Assist with educating the customers' operational and finance teams.
• Maintain a strong relationship with the customer over multiple levels of the business and strive to deliver an excellent standard of service.
• Facilitate and drive own performance development.
• Take personal responsibility to ensure that you adhere to all regulatory requirements.
  

Key Competencies, Personal Attributes, and Behaviours

To be successful in this role you will -

• Understand a seemingly complicated product offering and articulate it simply to strategic customers.
• Possess pre and post-sales experience supporting the sales cycle for strategic customers resulting in successful delivery of goals.
• Display a thorough understanding of, and ability to confidently articulate Integrated IT solutions to senior and middle-level management.
• Demonstrate an ability to listen and understand information and interpret stakeholder and customer needs.
• Be a collaborator, and work with all internal stakeholders, to deliver the best outcome for your customer.
• Combine problem-solving skills with the ability to analyze complex situations and make sound decisions, including the ability to think creatively about how existing products and services can be used to meet client requirements, taking into account system constraints or limitations.
• Have a proven record of accelerating the buying process using effective presentation and interpersonal skills
• Be agile, with the ability to embrace change and display a creative and flexible approach to meet changing circumstances.
• Be familiar with local cultures and business principles for countries throughout EMEA.
• Strong interpersonal skills are a must along with a proven track record in delivering client solutions.

Requirements

The position requires a motivated individual who wants to be part of a growing and successful company where individual and team contributions will be valued.

Experience within one of the following disciplines:

• Travel Technology (distribution, reservations, operations, etc.)
• Payments/finance industries (cards, banking, services, etc.)
• Sales solutions, implementation/delivery role
  

Experience with the following Vendors and or technologies is desirable:

• Microsoft Office Suite (Word, PowerPoint, MS Project, Visio, and Excel.)
• Google Suite
• Salesforce
• Tableau
• Project management tools (Smartsheet or similar)
• Web services, APIs, and test tools (e.g.: SOAP UI, Postman )
• Working knowledge of SQL (advantageous)

Excellent communication skills in English. Additional European languages would be advantageous ( Spanish, Portuguese, French, German )

This role may involve international, and national travel as well as engaging with colleagues and clients in different time zones, so it will be necessary for the successful candidate to be willing and flexible to meet these requirements.

What's on offer?

• Competitive basic salary or between £50000-£56500 dependent on experience.
• Annual STIP Bonus
• Monday - Friday 40 hours per week
• Fantastic work-life balance, hybrid working (1-2 days per week in the London Bridge office).
• Company pension, life assurance scheme and a generous holiday allowance of 25 days plus bank holidays.
• Holiday purchase scheme, the ability to add an additional 5 days of annual leave per year.
• Employee discount platform, and companywide and departmental incentives schemes.
• Great working environment with progression opportunities.
• Continuous training, coaching and development within a helpful and encouraging environment.
• Employee referral programme.

What's Next?

If you have the passion and drive to be successful in this amazing Technical Delivery Manager role, we would love to hear from you. APPLY NOW for immediate consideration.

About Us

WEX is a global commerce platform that helps businesses solve for operational complexities like employee benefits, managing and mobilizing fleets, and streamlining payments.

With over 6,500 employees, we work with large and small companies in more than 200 countries and territories, and can tailor our services to meet the unique needs of their businesses.

We hire people who share our passion for continuous innovation and client service that is unparalleled in the industry. Offering comprehensive and market competitive benefits, our offerings are designed to support your personal and professional well-being. If you're looking for a growing career - come be part of WEX today. To learn more about our employee benefits, please click here .

WEX is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status. WEX promotes a drug-free workplace.

Qualified individuals with a disability have the right to request a reasonable accommodation. If you require a reasonable accommodation as a result of your disability at any point in the job application process, please submit your request through our Reasonable Accommodation Request Form .

This form is for accommodation requests only and cannot be used to inquire about the status of applications.