Welcomeos

We're seeking a TPM with a strong foundation in point of sale, payment processing technologies, cloud infrastructure, and agile methodologies to support the innovation and technical excellence of the WelcomeOS product.

Product

London, UK (Remote)

Company Introduction

Welcome Technology Corporation is introducing WelcomeOS, designed to directly address the longstanding challenges facing the restaurant industry, including hidden fees, complex tech stacks, and cumbersome digital integration processes. Founded in 2023 by Shane (Co-Founder & CEO) and Tom (Co-Founder & CTO), who bring a combined legacy of innovation and leadership from both startup environments and multinational companies, WelcomeOS is set to streamline restaurant operations in NYC and beyond.

Supported by some of New York's most influential real estate investors, leading restaurant groups, and notable brands, WelcomeOS is positioned as a practical, impactful tool for the industry. Our goal is to enable restaurants to enhance their service, manage their margins more effectively, and integrate essential digital services seamlessly.

Our platform is built on the principle of transparency, aiming to significantly reduce processing fees and simplify the technology needed for restaurants to operate efficiently and grow. With a globally distributed engineering team and technology leadership in London, WelcomeOS leverages global talent to deliver a robust solution tailored to the specific needs of restaurant groups.

In essence, Welcome Technology Corporation and WelcomeOS represent a commitment to improving the operational landscape for restaurants through technology that's accessible, straightforward, and effective. We're here to offer an alternative that's ready to meet the industry's current and future challenges head-on.

Role Summary & Purpose

Welcome is seeking a proactive and insightful Technical Product Manager (TPM) to spearhead the evolution of WelcomeOS by identifying customer needs and translating them into robust technical requirements. The ideal candidate will possess a deep understanding of both the restaurant industry and technological trends, enabling them to guide our development, architecture, quality assurance, and operations teams effectively. This role demands a strategic thinker who can assess emerging technologies and market shifts to ensure WelcomeOS remains at the forefront of innovation.

As a key figure in the expansion of WelcomeOS, you will play a crucial role in defining the future of restaurant management technology. This position offers a unique opportunity to make a tangible impact on the industry while paving the path for professional growth and leadership within a nimble, dynamic and forward-thinking team.

Role Responsibilities

• Collaborate with cross-functional teams to align on product strategy and understand business and customer needs.
• Translate customer insights into detailed technical requirements for development teams.
• Stay ahead of industry trends and evaluate new technologies for potential integration into WelcomeOS.
• Conduct competitive analysis to ensure our offerings remain competitive.
• Deliver training sessions for both internal teams and customers on WelcomeOS functionalities.
• Address technical queries and support issues, ensuring a high level of product knowledge and customer satisfaction.
• Oversee technical risk assessments and mitigation strategies.
• Analyze data to inform product decisions and measure success.
• Spearhead product documentation, beta testing, and feedback collection processes.
• Manage multiple projects simultaneously, prioritising effectively to meet deadlines and achieve objectives.
  
• Minimum of 5 years in technical product management, with a proven track record of successful product launches and growth.
• Familiarity with the restaurant industry and its technological needs.
• Demonstrated experience in managing products that integrate complex technologies, including but not limited to payment processing solutions like FreedomPay, and understanding the technical nuances of PCI compliance standards.
• Solid grasp of system architecture principles, especially as they relate to cloud-based solutions and microservices architectures, ensuring scalability and security of payment processing and operational functionalities.
• Proficiency in utilizing advanced analytics and data visualization tools (e.g., Tableau, Google Analytics) to drive product strategy and user experience improvements. Experience with SQL or similar databases for data querying and analysis.
• In-depth knowledge of cybersecurity best practices, data protection regulations (e.g., GDPR in Europe), and ensuring the product consistently meets the highest standards of data integrity and security.
• Extensive experience with Agile development methodologies, including Scrum or Kanban, and tools such as Jira and Confluence to manage product development cycles effectively.

Nice to Have

• Historical experience in the Quick Service or Fast Casual restaurant segments.
• Knowledge of cloud services and infrastructure (AWS, Azure, Google Cloud) with an emphasis on serverless architectures, database management, and optimizing for performance and cost.
• Exposure to artificial intelligence and machine learning technologies, especially in the context of predictive analytics, customer behavior analysis, or operational optimization.
• Understanding of IoT technologies and how they can be leveraged in the restaurant industry for smart kitchen management, inventory tracking, and enhancing the customer dining experience.
• Familiarity with DevOps principles and tools (e.g., CI/CD pipelines, monitoring, and logging tools) to ensure rapid, reliable deployment of updates and new features.

Join us at Welcome Technology Corporation, where your expertise in product management and technical prowess will contribute to redefining the restaurant industry through innovative technology. Together, we will build a future where restaurants thrive through enhanced efficiency, insight, and customer satisfaction

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