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Encore Global
Your perspective:

On offer is a basic salary of £24,000 to £26,000 (dependent on your individual expertise and experience)
BUPA full coverage Private Healthcare with no excess payments for the employee
Employee supported volunteering
Enhanced family leave provisions
Perkbox and Employee assistance Programme
Company sick pay
Employee recognition scheme
Generous employee referral scheme
Clearly defined Career path (and all the important support along the way)
Access to state-of-the-art technology
Global presence and opportunities worldwide
Long Service Programme

Your area of responsibility:

Working in some of the best venues and hotels in the UK you will play an integral part in the planning, preparation of some amazing events and will be responsible for the delivery and set up from small meetings through to large scale productions.

Equipment Operation

Assist in cleaning, testing, maintaining, prepping and repairing equipment prior to an event
Drive Results - Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audio-visual equipment as listed in the technical qualifications section.
Troubleshoot technical issues and resolve problems quickly as they arise.
Do the Right Thing - Complies with all Company security and safety measures.
Adhere to health and safety regulations and wear appropriate PPE.
Report all health and safety issues to the HSE Manager or Project Manager onsite.
At times the technicians will work as part of a team on larger scale projects.

Customer Service

Deliver World Class Service - Strives to exceed the expectations and needs of internal and external customers.
Values People - Maintains a positive relationship with all clients through effective communication.
Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
Monitors events and checks in on customers throughout the day.
Understands and fosters the hotel/venue/client relationship.

Technical Ability

Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
Handles equipment challenges and changes in a timely and professional manner.

Systems Knowledge

Do the Right Thing - Understands company processes, follows procedures and completes systems entry and paperwork accurately.
Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
See the Bigger Picture - Increases revenue by utilising floor up-selling techniques.
Works with clients to finalise invoices.

What you bring with you:

Previous experience within the Service and Hospitality industry would be preferable.
Previous experience of audio visual experience, or equivalent in an educational environment would be beneficial.

Our promise to you:

Encore strives to create workplaces that reflect the communities in which we work and live, and where every individual has a full sense of belonging. Our commitment to diversity, equity and inclusion fuels innovation, collaboration, expertise and excellence, while connecting us more closely to our customers

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