ECS Resource Group Limited
Tennant Liaison Officer/Administrator
Location - Wiltshire (Travel will be required between sites, covering areas such as Marlborough and Swindon)
3 Month Contract
£14-£18 per hour (Umbrella Company)
Full Time on Site
Your responsibilities in the role
- Ensuring that the needs of residents are taken into account during responsive repairs, kitchen, bathroom, rewire and heating refurbishments, construction and alteration work by conducting pre work survey.
- Communicate with tenants to maintain their awareness of progress.
- Arrange timely access.
- Manage a pro-active process to ensure complaints are recorded and resolved.
- Carry out customer satisfaction surveys.
- Liaise with client bodies and tenant's representative organisations.
- Liaise with 3rd parties, including but not limited to: Neighbours Occupiers/Users Building Control Officer HSE Inspectors Local Authority Environment Agency Statutory Authorities Clerk of Works/Resident Engineer/Client Project Manager Group Safety
- Involvement with Site Logistics, including, but not limited to: Health, Safety and Environmental Issues, training and inspections Those that have an impact with resident matters by adopting company ethos of "Step Up" Safety through everyone's participation.
Administration
- Management (internal and external of site) again to ensure client/resident satisfaction/relationships are maintained.
- Filing.
- Order stationary and maintain stocks.
- Answering the phone/dealing with queries.
- Maintain RBS System (Purchase card)
- Materials sheets (For non RBS transactions) (GRN)
- Maintain holiday records for staff and tradesmen on allocated site.
- Create/edit purchase orders (Coins)
- Maintain plant register (Coins)
- On hire/off hire plant (Coins)
- Maintain monthly EPI report.
- Maintain monthly mileage and odometer return.
- Maintain monthly vehicle return.
- Maintain monthly accident report.
- Maintain site waste management plan - Data entry into "Footprint".
- Maintain and produce planned schedules, make appointments and maintain associated spreadsheets.
- Maintain and complete weekly reports as required by Supervisor, Sector Manager and Client. Weekly operative's hour's allocation & reconciliation
- Timesheet return (Accounts)
- Dealing with new works orders and completions.
- Maintain full IT records as QA requirements.
- Deal with incoming post (external and internal).
- Produce letters/memos/faxes and other written forms of communication.
- Contribute to own self development using the PDP Process.
- Comply with QA procedures.
- Full UK Driving Licence.
- CSCS card or willing to obtain one.
Further information provided upon application.
ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.