City, London Michael Page Technology

This role will be responsible for providing level 1 and 2 support and assisting with the ticket management of our Yardi Platform, and Yardi themselves an out-sourced provider.

Client Details

The developer of the largest urban regeneration project in Europe. They are a commercial and residential property company who, as owners, managers and developers, are responsible for the regeneration of 128 acres of the once-derelict Docklands district of East London.

Description

• Own and manage the level 1 support model (currently outsourced to Yardi), which involves reviewing all tickets and queries that come from the Yardi helpdesk
• Attend all relevant calls with Yardi to ensure continuous good working relationships and flagging risks and issues as early as possible.
• Maintain security and access framework in the Yardi Platform, including but not limited to user security, permissions and menus.
• Generate reports and assist with issue analysis, as needed.
• Assist with the maintenance and enhancement of the Yardi Platform.
• Assist with troubleshooting technical and operational issues.
• Stay up-to-date on new features and updates to the Yardi suite of products.
• Collaborate with cross-functional teams to ensure the smooth operation of the Yardi Platform and integration with other platforms.
• Support the Product team in championing best practice and overall positive user experience of Yardi.
• Other administrative tasks and special projects as assigned

Profile

• 1-2 years of experience in a similar role in the Real Estate industry.
• Proficiency in Microsoft Office Suite, especially Excel and Word.
• Experience with Yardi products is essential.
• Strong attention to detail and accuracy.
• Excellent customer service, communication and interpersonal skills.
• Ability to prioritise tasks and manage time effectively in a fast-paced environment.
• Proactive problem-solving skills and ability to work independently and as part of a team.
• Experience with out-source providers is desired

Job Offer

• Hybrid flexible working
• Competitive salary
• Generous pension
• Insurance Plan
• Health benefits
• Subsidised Gym membership
• store discounts
• family leav