Service Desk Manager - OIR35 - £325 PD
Company:
A highly reputable enterprise organisation is currently recruiting a Service Desk Manager who has strong experience running a Service Desk, encompassing Service Support and Service Delivery with an on premise 365 estate. This a hands on role, managing a team of three and assisting with ticket resolution / dealing with customers.
Our client is looking to pay a day rate of £325PD outside IR 35 for a 3 month rolling contract with scope to move into a permenant post with travel to office in Kent on occasions.
Opportunity:
The ideal candidate will have been running a Service Desk, encompassing Service Support and Service Delivery, possess strong managerial and interpersonal skills, have a technical background and some project management capabilities, preferably with extensive previous experience of working in a managed service or corporate environment. You must be able to demonstrate proven abilities in the leading and managing the team to support a wide variety of IT solutions as part of an end-to-end lifecycle implementation.
Skills and Experience:
- At least years of proven experience as a Service Desk Manager within the IT industry, specializing in the Microsoft 365 tech stack and TopDesk
- Strong understanding of IT service delivery processes, incident management, problem resolution, and change management
- Excellent client management and communication skills, with a track record of building and maintaining successful relationships
- ITIL Foundation or higher
Please respond to this advert with an up to date version of your CV and the leading consultant will be in touch.